---
title: Support chat in the app
url: https://help.nfceez.de/en/account-and-data/support-chat-in-the-app/
language: en
topic: Account & data
updated: 2026-10-31
description: Write to us right in the app and send photos or files along. The reply comes in the chat and as a notification.
---

# Support chat in the app

In the support chat you write directly with the NFCeez team. All messages stay in one place.

## Write a message
1. Open [[Account › Contact NFCeez]].
2. Tap a topic, such as "I have a question about my plan.", or write your message in the field.
3. Tap the arrow to send.

The team's reply appears in this chat and as a notification.

## Send photos and files
1. Next to the text field, tap **+**.
2. Choose **Photos** or **File**.
3. You see a small preview. The cross removes something again.
4. Tap the arrow to send.

Rules:
- Up to 5 attachments per message.
- Photos and PDF files. Otherwise you see "You can send photos and PDF files."
- Files can be up to 10 MB.

> **Important:** Never send us your password or bank details.

## If something goes wrong
- "Not sent. Send again": tap it to try again.
- "Messages aren't working right now. Write to us at support@nfceez.de.": write to us by email.

## Common questions
**Who can write?** Owners and managers. The Service role doesn't have the chat, and opens the help centre under [[Account › Help centre]] instead.

**How fast does the team reply?** Our team is available daily from 8 am to 8 pm, Berlin time.