---
title: Cancelling a booking
url: https://help.nfceez.de/en/bookings/cancelling-a-booking/
language: en
topic: Bookings
updated: 2026-10-18
description: How to cancel a confirmed booking: open it, choose a reason, cancel. The guest gets an email.
---

# Cancelling a booking

If you have to call off a confirmed booking, or the guest has cancelled with you, you cancel it in the app. The spot then becomes free again.

## Cancel a booking
1. Open [[Guests › Bookings]] and choose the day in the calendar strip.
2. Tap the booking, then **Cancel booking**.
3. Choose the reason: "The guest cancelled", "We are closed", "No space left" or "Another reason". Tap **Continue**.
4. Tap **Cancel booking**. If you'd like to speak to the guest first, tap **Call the guest first**.
5. You see "Cancelled." Tap **Done**. The spot is free again.

## What the guest gets
The guest gets an email about the cancellation. With "We are closed" and "No space left", it gives the reason. Any other reason stays with you.

## Good to know
- You can cancel confirmed bookings that are still ahead. Past bookings can no longer be cancelled.
- A request that is still waiting isn't cancelled but declined, see [Confirming or declining requests](anfragen-bestaetigen-oder-ablehnen).
- Cancelled bookings have the status "Cancelled".
- With read-only access there is no **Cancel booking** button.

## Common questions
**What does "Not saved. Check your connection and try again." mean?** The cancellation didn't reach the server. Check your internet connection and tap **Cancel booking** again.

**Do I also need to call the guest?** No, the email goes out automatically. With **Call the guest first** you can still talk to them beforehand.