---
title: Confirming or declining requests
url: https://help.nfceez.de/en/bookings/confirming-or-declining-requests/
language: en
topic: Bookings
updated: 2026-10-18
description: If you confirm requests yourself, new bookings wait for your okay. Here's how to confirm them, or decline them with a reason.
---

# Confirming or declining requests

If **Confirm requests yourself** is switched on in the [booking rules](buchungsregeln), a new booking starts as a request. You decide whether to accept it.

![](screen:bookings)

## Where you see requests
- In [[Guests › Bookings]] under "Waiting for you".
- On [[Home]] under "Up next".
- On your iPhone's Lock Screen, see [Notifications and Live Activity](buchungen-mitteilungen-und-live-aktivitaet).

## Confirm a request
1. Tap the request. You see the time, number of people, occasion, the note from the guest, phone, email and the 6-digit reference. At the top it shows by when you should answer, for example "Waiting for you · answer by 12:45".
2. Tap **Confirm**. The guest gets a confirmation by email.

## Decline a request
1. Tap the request, then **Decline**.
2. Choose a reason: "We are closed", "No space left" or "Another reason". Tap **Continue**.
3. Tap **Decline request**. If you'd like to speak to the guest first, tap **Call the guest first**.
4. You see "Declined." The spot is free again.

The guest gets an email. With "We are closed" and "No space left", it gives the reason. Any other reason stays with you.

> **Important:** If you tap **Decline** directly in the list or on [[Home]], the app asks "Decline request?" and says "The guest gets an email saying their request was declined." This email gives no reason. To give a reason, open the request and decline it there.

## Good to know
- If you don't answer within the "Time to confirm", the request expires and the guest gets an email.
- With read-only access you see requests, but no buttons to answer them.

## Common questions
**Where do I find the booking number?** In the booking under "Reference". The guest has the same 6-digit number.

**I don't want to confirm requests at all.** Switch off **Confirm requests yourself** in the [booking rules](buchungsregeln). Bookings are then confirmed instantly.