---
title: Replace a product
url: https://help.nfceez.de/en/nfc-stickers/replace-a-product/
language: en
topic: NFC products & QR code
updated: 2026-10-31
description: An NFC product stays connected to your business for good. What to do if it's broken or missing.
---

# Replace a product

Every NFC sticker and NFC card is permanently connected to your business. You can't remove a product in the app. If it's broken or gone, just connect a new one.

## Replace a broken or lost product
1. Take a new NFCeez product, or a blank NFC sticker or NFC card.
2. Connect it as described in [Connect a product](produkt-verbinden).
3. [Test the new product](produkt-testen-und-benennen) and give it the old one's name, such as "Counter".
4. Take the old product away, if it's still there.

> **Important:** A connected product is locked. You can't rewrite it with another app either. The product says "This product stays connected to … for good."

## Common questions
**Does an old product still lead to our page?** Yes. It stays connected, even if you connect a new one as well. It stays in the list and keeps counting taps.

**Do we need a separate sticker for a branch?** All stickers lead to your one Smart Page. Your [branches](filialen) are listed there.

**What happens to our products if we delete the account?** The app points this out: "Your NFC products no longer open these pages."

**We need help with a product.** Write to us through [Help and contact](hilfe-und-kontakt).