---
title: What counts as a regular?
url: https://help.nfceez.de/en/orbit/what-counts-as-a-regular/
language: en
topic: Orbit
updated: 2026-10-31
description: A regular is a guest who came on two different days within 30 days. Counted from Wallet stamps and bookings.
---

# What counts as a regular?

A regular is a guest who came to you on two different days within 30 days.

## Where the number comes from
- Stamps on the Wallet card: each day with a stamp is a visit.
- Table bookings: confirmed bookings with the same email address.

Only what guests share with you themselves counts. Someone who only opens your Smart Page doesn't count as a regular. NFCeez sets no cookies on the page and doesn't recognise individual visitors there.

## When someone drops out
The 30 days keep moving. If a regular doesn't come back, they eventually drop out of the number.

Once their last visit is at least 21 days ago, the app names them in the [Orbit](orbit-ziel): "regulars haven't been back for three weeks". **Win back** gives them a reason to come, see [Boosts](boosts).

## Examples
- A stamp on Monday, a stamp on Friday: a regular.
- Two stamps on the same day: not a regular yet, because that's one day.
- A stamp on Tuesday and a confirmed booking on Saturday with the same email as on the card: a regular.

## Common questions
**Why do we have fewer regulars than we think?** Many guests come back but don't show a card. Ask for it at the till, see [Stamp guests](gaeste-stempeln).

**Does this also count on Basic?** The app shows you where you stand on Basic too. Stamps and table booking only come with Revenue+.