---
title: Stamping guests
url: https://help.nfceez.de/en/stamp-card/stamping-guests/
language: en
topic: Stamp card
updated: 2026-10-18
description: How to give stamps at the counter: scan the QR code on the guest's Wallet card, choose how many, confirm.
---

# Stamping guests

You give stamps by scanning the personal QR code on the guest's card. This only works with the QR code, not by NFC.

## Give stamps
1. Open [[Guests › Loyalty]] and tap **Scan loyalty card**. The camera opens.
2. The guest shows their card in Apple Wallet or Google Wallet. Hold the QR code in the frame. In low light, tap **Light on**.
3. The guest's card appears with their progress, for example "3 more stamps until …".
4. Choose the number of stamps with − and + or with 1, 2, 3 or 5. Each scan allows 1 to 100.
5. Tap **Give 1 stamp** (or **Give 3 stamps** and so on). You see "Stamps given." and the new count.
6. Tap **Scan next card** or **Done**.

If this scan reaches the reward, you see "Reward earned." and can redeem it right away with **Redeem the reward now**. See [Redeeming rewards](praemien-einloesen).

## Without the camera
If a guest sent you their card's code, tap **Enter code** in the scanner, paste the code and tap **Show card**.

## Good to know
- After every stamp the guest gets a short email, and their Wallet card shows the new count.
- Every stamp is saved with the person who gave it and the location.
- Each person can give at most 60 stamps or redemptions per minute. If that is exceeded, the app shows "Too many stamps at once. Wait a minute, then try again."
- With read-only access there is no **Scan loyalty card** button.

## Common questions
**What does "That's not a loyalty card" mean?** You scanned a different QR code. Hold the personal QR code on the guest's card in the frame.

**What does "This card belongs to a different loyalty programme." mean?** The guest is showing another business's card.

**The connection dropped. Was the stamp given twice?** No. If you see "The last confirmation is still open.", tap **Check confirmation again**. The app checks the last stamp instead of giving it again.

**The camera doesn't work.** Allow camera access in iPhone Settings, or use **Enter code**.

**Why can't I give stamps any more?** "This programme has ended. No more stamps are given." means your campaign's end date has passed. Start a new campaign, see [Starting and planning campaigns](kampagnen-planen).