---
title: Delete and restore a location
url: https://help.nfceez.de/en/team-and-locations/delete-and-restore-a-location/
language: en
topic: Team & locations
updated: 2026-10-18
description: Delete a location in three steps. For 30 days you can bring it back under Recently deleted, after that it's gone.
---

# Delete and restore a location

If you close a location, you can delete it in the app. You then have 30 days to change your mind. The owner and managers can delete and restore locations.

## What happens when you delete
- The page goes offline at once. NFC products are unlinked and can be connected again.
- After 30 days, content, bookings, feedback and statistics are removed.
- Customers, loyalty balances and visits are kept.
- Only this location is affected. Your account stays.

> **Important:** Deleting doesn't cancel or refund an Apple subscription. If you want to pay less, change your plan: [Change plan](tarif-wechseln).

## Delete a location
1. In the Smart Page tab, pick the location by swiping to its card.
2. Tap **Live** or **Offline**. The "Publishing" sheet opens.
3. Under **Delete branch**, drag the slider to the left ("Slide left to review"). Nothing is deleted yet.
4. Read the overview "Delete …?" and tap **Continue**.
5. Under "One last step." you see what you need to take care of yourself, such as upcoming bookings or open rewards. Tap **I understand**.
6. Drag the slider to the left ("Slide left to confirm") and confirm with Face ID. The location is deleted.

You can stop at any time with **Keep location**.

> **Important:** Upcoming bookings aren't cancelled automatically, and guests aren't notified. Take care of them first, for example with [Cancel a booking](buchung-stornieren).

## Restore a location
1. Open [[Account › Branches › Recently deleted]] (the clock icon at the top right).
2. Each location shows "Recoverable until …". Tap **Restore**.
3. Tap **Restore as offline**. "Branch restored" appears.

Your content returns, but the page stays offline. Reconnect your NFC products if needed ([Connect a product](produkt-verbinden)) and put the page live when everything is ready ([Live or offline](live-oder-offline)). To publish it you need a free location slot in your plan.

## Common questions
**What if the 30 days are over?** The app then shows "The recovery period has ended." The location can't be brought back.

**The app says "Restoring requires another branch slot. Please contact NFCeez."** Write to us and we'll help: [Help and contact](hilfe-und-kontakt).

**Why don't I see "Delete branch"?** Only the owner and managers see this section.