---
title: The shift screen for Service
url: https://help.nfceez.de/en/team/the-shift-screen-for-service/
language: en
topic: Team
updated: 2026-10-31
description: Anyone with the Service role sees a single screen: Stamp, today's bookings and requests.
---

# The shift screen for Service

With the Service role, the app opens on a single screen: "Your shift". There are no tabs. Everything you need while working is there.

## Stamp
Tap **Stamp**. The camera opens for the guest's Wallet card. What happens next is in [Stamp guests](gaeste-stempeln). You redeem rewards there too, see [Redeem rewards](praemien-einloesen).

## Today's bookings
Under "Today" you find all of the day's bookings. New bookings appear here by themselves.
- **Requests** are at the top. Tap **Confirm**.
- To decline, tap the booking, then **Decline** under "Decline booking?".
- Confirmed bookings show their status, such as **Confirmed**, **Done** or **No-show**.

## On first launch
The app has you choose an avatar and shows three short tips. After that it opens straight on the shift every time.

## Your account
At the top right, open **Account** with your avatar. There you find **Password**, **Help centre**, **Delete account** and **Sign out**.

## What Service doesn't see
Smart Page, menu editing, Reach, Orbit, the customer list and the plan. Those need the Manager role, see [Roles and permissions](rollen-und-rechte).

## Common questions
**We see "No bookings today."** Nothing is booked for today, or online bookings aren't set up yet.

**Where do we see guests' lists?** They're only on the guests' phones. The guest shows them to you with "Show the waiter", see [The smart menu](smarte-speisekarte).

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