An NFC product won't connect

It's usually down to how you hold the phone or the product itself. Here you find each message with its solution. Some messages only say "sticker" or only "cards", but they apply to both.

Messages and solutions

"The product wasn't read. Hold it steady against the top edge of your iPhone until it vibrates." Hold the product to the top edge and don't move it until the phone vibrates. Tap Try again, then Connect now.

"That's not an NFCeez sticker. Hold an NFCeez sticker to your iPhone." The product or QR code isn't an NFCeez product and can't be written to. Use an NFCeez product, or a blank NFC sticker or NFC card.

"This sticker is locked and can't be set up. Use a blank NFC sticker." Something else is already stored on the product and it's locked. It can't be used.

"An NFCeez link doesn't fit on this sticker. Use a different NFC sticker." The product's memory is too small. Use another one.

"This code doesn't match the product, or it already belongs to another account." Check the private code from the packaging character by character. If the product already belongs to another account, you can't connect it.

"Too many attempts. Wait a few minutes and then try again." Wait a few minutes and start over.

"Too many new cards at once. Connect the cards you already set up first." You've written to many blank stickers or cards but haven't finished connecting them. Hold those products to the phone again and finish connecting.

"No connection to NFCeez. Check your internet and try again." Check Wi-Fi or mobile data and try again.

"The product couldn't be connected. Try again or write to us." Tap Try again. If it still doesn't work, tap Help from the NFCeez team. That opens the chat with our team.

Other cases

• No NFC: if it says "This iPhone can't read NFC.", tap Scan QR code and scan the QR code on the product.
• No "New" button: only the owner can connect products.

If you're stuck, all the ways to reach us are in Help and contact.