Help and contact

If you can't find an answer here, a person from the NFCeez team will help you. There are three ways.

1. Chat on help.nfceez.de

1. On help.nfceez.de, tap Ask. The AI answers straight away, using only these help articles.
2. If that's not enough, tap Write to our team.
3. Enter your email and what it's about, and tap Send to our team. The chat so far goes along with it. The team replies by email.

You can also open the help centre in the app under Account›Help›Help centre. It opens in the app's language.

2. Message in the app

1. Open Account›Help›Contact NFCeez.
2. Tap a topic, for example "I have a question about my plan.", or write your own under Your message (up to 4,000 characters).
3. Send the message. The team's reply appears in this chat.

Owners, managers and editors can write. With read-only access you can only read the chat.

3. Email

Write to support@nfceez.de.

Report an app issue

If something in the app isn't working, send us a report.

1. Open Account›Help›Report an app issue. Or shake your iPhone firmly on the page where the problem happens and tap Report issue.
2. Under "What happened?", briefly describe the problem and what you expected (10 to 4,000 characters).
3. Turn on Include screenshot if we should see the page. Check the screenshot before sending.
4. Tap Send report. You'll see "Thank you".

The app and iOS versions are included; passwords and logs never are. Shake to report turns reporting by shaking on or off.

Common questions

Do I need to be signed in? For the message and the issue report in the app, yes. You can always use the chat on help.nfceez.de and email.