Setting up online bookings

With online bookings, guests reserve a table or book an appointment through your Smart Page. What can be booked depends on your industry: food & hospitality businesses (cafés, restaurants, bars) book tables, everyone else books services with people from your team.

Open the setup

Choose the location at the top and open Guests›Bookings›Set up. Under "Your offering" you'll find everything guests can book. Each location has its own settings.

Tables (food & hospitality)

1. Tap Tables, then Add table.
2. Enter the table number (1 to 999). The table is then called, for example, "Table 4".
3. Choose the number of seats (1 to 100).
4. Optionally enter an area, for example "Terrace". Guests can pick an area when they reserve.
5. Tap Add table. The table can now be reserved.

Tables are not combined automatically. A reservation holds the table for 120 minutes by default.

Services and team (salons and others)

1. Tap Bookable team, then Add person. Enter the name, tap Add person, then Set working hours. This doesn't create any app access.
2. Tap Services & prices, then Add service. Enter the name and length (15 to 120 minutes), choose who offers it if there are several people, and optionally add a price.
3. Tap Add service.

Every person needs working hours and matching services. A service marked "Not assigned to anyone yet" can't be booked by guests.

Booking hours

1. Tap Booking hours.
2. Switch on the days guests can book and set the times. For a break, split a day into two periods with Add time slot (up to 4 per day).
3. Copy Monday to Tue–Fri applies Monday's times to the week.
4. Tap Save hours.

Switch it on for your Smart Page

Switch on Smart Page›Modules›Online booking. Booking shows once a table or service is set up.

You decide how you confirm requests, how short-notice guests can book and which buffers apply in the booking rules.

Common questions

I run a café but don't see services. That's right. In food & hospitality, only tables are booked.

I don't see Guests›Bookings, only an offer. Bookings are included in the Booking and Complete plans, see Plans at a glance.