Cancelling a booking
How to cancel a confirmed booking: open it, choose a reason, cancel. The guest gets an email.
If you have to call off a confirmed booking, or the guest has cancelled with you, you cancel it in the app. The spot then becomes free again.
Cancel a booking
- Open Guests›Bookings and choose the day in the calendar strip.
- Tap the booking, then Cancel booking.
- Choose the reason: "The guest cancelled", "We are closed", "No space left" or "Another reason". Tap Continue.
- Tap Cancel booking. If you'd like to speak to the guest first, tap Call the guest first.
- You see "Cancelled." Tap Done. The spot is free again.
What the guest gets
The guest gets an email about the cancellation. With "We are closed" and "No space left", it gives the reason. Any other reason stays with you.
Good to know
- You can cancel confirmed bookings that are still ahead. Past bookings can no longer be cancelled.
- A request that is still waiting isn't cancelled but declined, see Confirming or declining requests.
- Cancelled bookings have the status "Cancelled".
- With read-only access there is no Cancel booking button.
Common questions
What does "Not saved. Check your connection and try again." mean? The cancellation didn't reach the server. Check your internet connection and tap Cancel booking again.
Do I also need to call the guest? No, the email goes out automatically. With Call the guest first you can still talk to them beforehand.
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