Delete your account

Deleting can't be undone. If you only want a break, take your page offline or sign out instead.

What happens when you delete

• Your account and your personal details are deleted.
• Your locations and Smart Pages are no longer reachable.
• Guest, loyalty and booking data are lost.
• Your NFC products no longer open these pages.

Delete your account

1. Open Account›Delete account. Read what will be deleted and tap Continue.
2. Tap Manage subscription with Apple and cancel your subscription if you have one. Then tap Continue to deletion.
3. If you signed up with email, enter Your password.
4. Tap I understand and drag the slider to the left ("Slide left to confirm").
5. At "Permanently delete account?", tap Delete permanently.
6. If you signed up with Apple, confirm with Apple. Finally, confirm with Face ID. Only then is anything deleted, and the app signs you out.

Keep account cancels at any time. During setup, too, you'll find Delete account under "…" at the top right.

If something goes wrong

• "That password is not right. …": enter the password you sign in with.
• "No internet connection. Your account was not deleted. …": check your connection and try again.
• "The deletion was interrupted. …": your account still exists. Try again. If it fails again, email support@nfceez.de.

Common questions

Can I delete just one location? Yes. You don't have to delete your whole account for that. See Delete and restore a location.

What happens to my NFC stickers and NFC cards? They no longer open your pages. How long data is kept is explained in "Deletion & retention", linked in the second step.