Guests become regulars.

The shift screen for Service

Anyone with the Service role sees a single screen: Stamp, today's bookings and requests.

1 min readUpdated 31 October 2026Plan Revenue+Who can do this? Service

With the Service role, the app opens on a single screen: "Your shift". There are no tabs. Everything you need while working is there.

Stamp

Tap Stamp. The camera opens for the guest's Wallet card. What happens next is in Stamp guests. You redeem rewards there too, see Redeem rewards.

Today's bookings

Under "Today" you find all of the day's bookings. New bookings appear here by themselves.

  • Requests are at the top. Tap Confirm.
  • To decline, tap the booking, then Decline under "Decline booking?".
  • Confirmed bookings show their status, such as Confirmed, Done or No-show.

On first launch

The app has you choose an avatar and shows three short tips. After that it opens straight on the shift every time.

Your account

At the top right, open Account with your avatar. There you find Password, Help centre, Delete account and Sign out.

What Service doesn't see

Smart Page, menu editing, Reach, Orbit, the customer list and the plan. Those need the Manager role, see Roles and permissions.

Common questions

We see "No bookings today." Nothing is booked for today, or online bookings aren't set up yet.

Where do we see guests' lists? They're only on the guests' phones. The guest shows them to you with "Show the waiter", see The smart menu.

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