Redeeming rewards

Once a guest has enough stamps, their reward waits on the card. You redeem it when you scan, so every reward is redeemed exactly once.

Redeem a reward

1. Open Guests›Loyalty and tap Scan loyalty card.
2. Scan the QR code on the guest's card. You see "A reward is waiting."
3. Tap Redeem next to the reward.
4. Confirm "Redeem reward now?" with Confirm redemption. You see "Reward redeemed."

If a guest reaches the reward while you are stamping, you can tap Redeem the reward now straight away.

Good to know

• If a guest has collected several rewards, you redeem them one by one.
• Stamps beyond the reward count towards the next one.
• Under "Almost there" on Guests›Loyalty you see guests with "Reward ready". You can't redeem from there, only with Scan loyalty card.
• The guest gets a short email when they earn a reward and when it is redeemed.
• The back of the card says automatically that the reward cannot be paid out in cash.

After a campaign ends

Guests can redeem earned rewards for 30 days after the end of the campaign in which they earned them. The scanner then shows "This campaign has ended. No new stamps; rewards can be redeemed until …". After that you see "The redemption period is over."

Common questions

What does "This reward has already been redeemed." mean? The reward was already redeemed, for example on another iPhone. Scan the card again to see the current state.

Can I undo a redemption? The app has no function for that. So confirm only when the guest gets the reward.