Support chat in the app
Write to us right in the app and send photos or files along. The reply comes in the chat and as a notification.
In the support chat you write directly with the NFCeez team. All messages stay in one place.
Write a message
- Open Account›Contact NFCeez.
- Tap a topic, such as "I have a question about my plan.", or write your message in the field.
- Tap the arrow to send.
The team's reply appears in this chat and as a notification.
Send photos and files
- Next to the text field, tap +.
- Choose Photos or File.
- You see a small preview. The cross removes something again.
- Tap the arrow to send.
Rules:
- Up to 5 attachments per message.
- Photos and PDF files. Otherwise you see "You can send photos and PDF files."
- Files can be up to 10 MB.
If something goes wrong
- "Not sent. Send again": tap it to try again.
- "Messages aren't working right now. Write to us at support@nfceez.de.": write to us by email.
Common questions
Who can write? Owners and managers. The Service role doesn't have the chat, and opens the help centre under Account›Help centre instead.
How fast does the team reply? Our team is available daily from 8 am to 8 pm, Berlin time.
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